TransPennine Express Delay Repay: amounts, new portal and claims

By Journey Radar Team · Last checked against official sources on 25 October 2026

TransPennine Express (TPE) pays Delay Repay when you reach your destination 15 minutes or more late: 25% of a single for 15-29 minutes, 50% for 30-59, the full single for 60-119 and the full return once you are 2 hours late. Claim within 28 days on TransPennine Express’s Delay Repay claim portal, which moved to a new system on 18 October 2026. If you bought a TPE Advance ticket direct from TPE and opted in, the claim is generated for you.

TPE Delay Repay at a glance

	TransPennine Express
Threshold	15 minutes
Set by	The Department for Transport, TPE says
Covers	Journeys actually made (no Delay Repay if you did not travel)
Automatic claims	Advance tickets bought from TPE, opt-in
Time limit	28 days of the journey date
Claim online	delayrepay.tpexpress.co.uk
Rules	TPE Delay Repay page

What changed with the new TPE claims system?

TPE switched to an upgraded claims portal on Sunday 18 October 2026. The compensation rules did not change, but the way you use the site did:

• Password. You may need to reset it the first time you sign in.
• Card payments. If you are paid back to a card, you will need to enter the card again.
• References. New claims get a reference starting TPT. If you see a TPT number, it is a claim made on the new system.
• Older claims. Anything you submitted before 18 October stays on the old portal and is finished there.
• Payit. A new payment option: TPE emails a secure link that pays the money directly into your bank account. The link expires after 30 days.

TPE says claims can take up to 20 working days when volumes are high, and asks you not to send the same claim again while you wait.

How much does TPE pay?

Delay at destination	Single	Return, one leg late
15-29 min	25%	12.5% of the return fare
30-59 min	50%	25% of the return fare
60-119 min	100%	50% of the return fare
120 min or more	100%	100% of the return fare

TPE’s own page describes the 30-59 and 60-119 return bands per leg: 50%, then 100%, of the delayed portion of your return. Some third-party summaries read that as 50% of the whole return fare, which would double the payout. It is not: 50% of the delayed leg is 25% of the full return, which is the figure in our table. Plan on that amount.

Example: say your Leeds to Manchester Airport return cost £60, with the return leg 45 minutes late pays 25% of £60, so £15. That is half of the £30 leg you were delayed on.

Season tickets: TPE’s divisor table

TPE does the sums differently from most operators. Instead of one per-journey value and a percentage, it gives a separate divisor for each delay band. Divide your season ticket price by the number in the table.

Season ticket	15-29 min	30-59 min	60-119 min	120+ min
Weekly	40	20	10	5
Monthly	160	80	40	20
Quarterly	480	240	120	60
Annual	1,856	928	464	232

The result is the same as the national model. An annual season divided by 464 is the value of one journey; dividing by 1,856 gives a quarter of that, and dividing by 232 gives two journeys.

Example: a £4,640 annual season. A 20-minute delay pays £4,640 ÷ 1,856 = £2.50. A 2-hour delay pays £4,640 ÷ 232 = £20.

How to claim from TransPennine Express

Automated Delay Repay (Advance tickets only). If you bought a TPE Advance ticket on tpexpress.co.uk or in the TPE app, for travel from 1 July 2019 onwards, TPE can raise the claim for you. To get it you need:

1. a TPE My Account;
2. to have opted in to Automated Delay Repay emails;
3. the same email address on your booking and your Delay Repay account.

TPE generates the claim 2 to 3 days after you travel. You can accept it, change the delay band if you think it is wrong, or decline it. Anytime, Off-Peak and season tickets, and Advance tickets bought elsewhere, are claimed manually.

Online.

1. Go to TransPennine Express’s Delay Repay claim portal and sign in (reset your password if prompted).
2. Enter the journey, the train you planned to take and your arrival time.
3. Upload your ticket.
4. Choose payment. By default TPE pays back to your original payment method; you can also choose a debit or credit card, cheque, rail travel vouchers, TPE e-vouchers or Payit.

By post. Use TPE’s claim form (the October 2026 version is on its Delay Repay page) and send it to FREEPOST TRANSPENNINE EXPRESS.

How fast. TPE’s published figures for 23 August to 19 September 2026 show 28,660 claims, 74.2% approved, £398,265.74 paid and an average of 2.64 days per claim.

Connections and journeys with other operators

TPE’s Delay Repay page does not set out its own missed-connection rule, so the National Rail Conditions of Travel apply. Condition 32.1 measures the delay at your final destination, puts the claim with the operator responsible, and lets you send it to any operator you travelled with, which passes it on. Split tickets work together when your train stops at the station where one ticket ends and the next begins (condition 14.2). Our Delay Repay guide covers multi-operator claims.

Cancellations, strikes and storms

TPE is clear that Delay Repay is only for journeys you made. If disruption meant you did not travel at all, ask for a full refund through TPE’s refunds page or wherever you bought the ticket. You cannot have both (condition 33.5).

TPE’s Delay Repay page does not mention strikes, so National Rail’s rule applies. If industrial action makes you 15 minutes or more late, you claim Delay Repay from TPE as usual. If a strike cancels, delays or reschedules your train, condition 30.1 gives you a fee-free refund or change from the original retailer. See our train strikes page for current dates.

Storms and engineering works follow the timetable rule in condition 32.1: delays are measured against the timetable in force on the day, including a replacement timetable published in advance for engineering work or forecast bad weather.

Seat reservations and refused claims

If your reserved seat was not available, TPE refunds 50% of the fare for that leg. Claim within 28 days through TPE’s help pages or by phone on 0345 600 1671.

If TPE refuses a Delay Repay claim, reply through the portal with your TPT reference and any missing evidence. For delays of 60 minutes or more, condition 32.1 entitles you to compensation regardless of fault. The Delay Repay hub explains what to do if that does not resolve it.

Frequently asked questions

Sources

• TransPennine Express - Delay Repay compensation
• TransPennine Express - Automated Delay Repay
• TransPennine Express - Changes to Delay Repay and refund claims
• TransPennine Express - Delay Repay claim portal
• TransPennine Express - Refunds
• National Rail Enquiries - Industrial action
• National Rail Conditions of Travel (July 2026)

Checked 25 October 2026.