Greater Anglia pays Delay Repay when you arrive 15 minutes or more late, and it says it pays whatever the cause of the delay. A 15-29 minute delay is worth 25% of a single (12.5% of a return), rising to the full single at 60 minutes and the full return at 120 minutes. There is no automatic payment, so you claim yourself within 28 days on Greater Anglia’s Delay Repay claim portal, which lives on a delayrepaycompensation.com address rather than the main Greater Anglia site.
Greater Anglia Delay Repay at a glance
| Greater Anglia | |
|---|---|
| Threshold | 15 minutes, whatever the cause |
| Measured against | The planned, advertised timetable |
| Automatic claims | None |
| Time limit | 28 days |
| Claim online | greateranglia.delayrepaycompensation.com |
| Rules page | Greater Anglia Delay Repay |
The claim site catches people out. Many operators use a delayrepay.[operator].co.uk address, but delayrepay.greateranglia.co.uk does not exist. Bookmark the delayrepaycompensation.com link above.
Greater Anglia moved into public ownership on 12 October 2025. The name, the Delay Repay page and the claim portal are unchanged.
How much will Greater Anglia pay?
Greater Anglia publishes the standard national 15-minute table, expressing returns as a share of the whole return fare.
| Delay at destination | Single | Return |
|---|---|---|
| 15-29 min | 25% | 12.5% |
| 30-59 min | 50% | 25% |
| 60-119 min | 100% | 50% |
| 120 min or more | 100% | 100% |
The return figures are a share of the full return price. 12.5% of a return is the same as 25% of the delayed leg, so you are not losing out compared with operators that word it per leg.
Example: an off-peak return costing £50 with the homeward leg 65 minutes late pays 50% of £50, which is £25. The same journey 2 hours late pays the full £50.
These bands come from Greater Anglia’s Delay Repay page, which is the page that sets the rules for claims. If you see other Greater Anglia pages summarising compensation differently, go by the Delay Repay page.
Season tickets
Greater Anglia pays a proportion of your season ticket price for each delayed journey, then applies the same percentages.
| Season ticket | Value of one journey |
|---|---|
| Weekly | 1/10 of the price |
| Monthly | 1/40 of the price |
| Annual | 1/464 of the price |
Example: a £2,320 annual season is worth £5 a journey. A 25-minute delay pays £1.25; a 45-minute delay pays £2.50.
Season ticket holders can open a Greater Anglia Delay Repay account so that their ticket details are filled in automatically. That speeds things up, but it is not an automatic claim: Greater Anglia’s FAQ on getting money back automatically covers only this pre-filled account.
How to claim from Greater Anglia
- Go to Greater Anglia’s Delay Repay claim portal. You can sign in to an account at the My account page to save your details.
- Enter the train you planned to catch and when you arrived.
- Add your proof of travel. If you used a smartcard, tapping in and out makes the claim quicker to check. For contactless, attach your TfL contactless statement.
- Choose PayPal, bank transfer, a refund to your original card, or rail travel vouchers.
- Keep your reference, which starts with GA/DR.
By post. Greater Anglia’s paper form is linked from its Delay Repay page. Send it to Freepost GREATER ANGLIA CUSTOMER RELATIONS.
Being able to choose a refund to the card you paid with is worth knowing: Southeastern, for example, does not pay to cards at all.
Journeys involving other operators
If you submit a claim to Greater Anglia that another operator should pay, Greater Anglia forwards it and tells you which company has it. That matches National Rail’s Conditions of Travel (condition 32.1), which lets you claim from any operator you travelled with and measures the delay at your final destination. On split tickets, condition 14.2 treats a combination of tickets as valid when your train calls where one ticket ends and the next starts. Our Delay Repay guide covers split tickets and connections across operators.
Engineering works, rail replacement buses and strikes
This is where Greater Anglia differs most from the headline “whatever the cause” promise. It measures delays against the planned, advertised timetable, so:
- compensation is not normally paid during pre-planned engineering works or when rail replacement buses run to a published plan;
- a claim is not normally accepted if you were told about the delay before you travelled.
Greater Anglia’s page has no separate strike rule, so National Rail’s rule applies. National Rail says that if a strike delays you past the 15-minute threshold, you claim Delay Repay from the operator you travelled with, and if your train is cancelled, delayed or rescheduled by strike action you are entitled to a fee-free refund or change from the retailer under condition 30.1. Because Greater Anglia works from the advertised timetable, a train removed from a strike timetable published in advance will usually be a refund case, not Delay Repay. Check our train strikes page for current dates.
If your train was cancelled and you did not travel, take a refund instead; condition 33.5 stops you claiming both.
If Greater Anglia refuses your claim
You can challenge a decision from your claim history on the Greater Anglia appeals page. Quote your GA/DR reference and explain what you think was missed, such as the advertised timetable you planned around. For delays of 60 minutes or more, condition 32.1 of the Conditions of Travel entitles you to compensation regardless of fault. The Delay Repay hub explains what to do if the appeal fails.
Frequently asked questions
What is the Greater Anglia Delay Repay website?
Claims go through greateranglia.delayrepaycompensation.com. There is no delayrepay.greateranglia.co.uk address, so if a search result or old bookmark points there, it will not load.
Does Greater Anglia pay Delay Repay automatically?
No. Greater Anglia does not describe any automatic payment. Season ticket holders can set up an account that pre-fills claims, but you still have to submit each claim yourself within 28 days.
Does Greater Anglia pay if the delay was not its fault?
Yes. Greater Anglia says it pays Delay Repay from 15 minutes whatever caused the delay. The main exception is planned disruption you knew about in advance, such as engineering works shown in the timetable.
How much does Greater Anglia pay for a 60-minute delay?
The full single fare, or half of a return fare if one leg was 60 to 119 minutes late. Greater Anglia's Delay Repay page only pays the full return once the delay reaches 120 minutes.
Can I claim Greater Anglia Delay Repay if I paid with contactless?
Contactless journeys can be claimed with a TfL contactless statement as proof. If you send Greater Anglia a claim that belongs to another operator, it passes the claim on and tells you who now has it.
How does Greater Anglia pay Delay Repay?
You can choose PayPal, bank transfer, a refund to the card you paid with, or rail travel vouchers.
Is Greater Anglia Delay Repay changing now it is publicly owned?
Not so far. Greater Anglia moved into public ownership on 12 October 2025 and still trades under the same name, with the same Delay Repay page and claim portal.
Sources
- Greater Anglia - Delay Repay
- Greater Anglia - Delay Repay claim portal
- Greater Anglia - Delay Repay claim history and appeals
- GOV.UK - Great British Railways and the public ownership programme
- National Rail Enquiries - Industrial action
- National Rail Conditions of Travel (July 2026)
Checked 25 October 2026.